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Bluecube Technology Solutions

Bluecube exists to make its clients' lives easier. Our clients pay us to be their whole (or an extension of) their IT department so that their businesses are not limited by technology and their minds are not needlessly pre-occupied by IT. A Microsoft Gold Partner and a Tier 1 Cloud Solutions Provider, Bluecube has a proven track record as a Managed Services Provider and helping businesses use technology to their greatest advantage.

Since our story began in 2003, Bluecube has grown consistently year-on-year and now has a team of over 160 professionals, in 5 offices around the world, supporting 145 clients and over 12,000 users, 24 hours a day, 365 days a year.

Bluecube recognise that all companies are different in terms of size, sector and operation and offer a complete spectrum of IT support. This includes but is not limited to, the supply of IT equipment, the design, build and delivery of both cloud and hybrid IT solutions and individual strategic advice to enable clients to achieve their goals. With the right IT infrastructure and support in place, downtime is minimised, security protection is increased, agility is boosted and competitive advantages are strengthened. 

Our core values are ingrained into our identity, keeping us focused and working to the best of our ability every day. We strive to be straightforward, curious, different, outstanding, agile and generous, measuring everything we do against these principles.

Bluecube cares about the relationships we build and alongside the smooth running of the day-to-day service, we are long term partners for all our clients.

 

Welcome to our career site - Bluecube Technology Solutions

17 Mar, 2023
Full time
Client Engagement Manager
£35,000 - £55,000 yearly
Bluecube Technology Solutions Milton Keynes, UK
This role aims to strengthen the relationships between Bluecube and our existing clients. Acting as a primary point of contact for our customers, helping them realise how technology can make their lives easier and at the same time drive their businesses. A Bluecube Client Engagement Manager acts pro-actively to continuously identify areas for improvement for our clients, whilst maintaining an outstanding level of customer service with the aim to become a trusted partner, not just another supplier. Key Responsibilities: To manage and strengthen relationships with the existing Bluecube clients using a pro-active, astute yet personable approach to all communication. To pro-actively grow the revenue received from our clients in a positive, accurate and ethical manner always acting in the best interests of the client. To carry out regular face-to-face service reviews and strategic meetings with our clients and to advocate for our clients internally keeping service...
17 Mar, 2023
Full time
3rd Line Support Engineer
£35,000 - £45,000 yearly
Bluecube Technology Solutions Milton Keynes, UK
Accountability As a 3rd   line Engineer, you will hold a key role within the Technical Delivery function. A fast paced, exciting, and growing company (45% year-on-year for the past 3 years). We need you to help with all ownership around ticket and major escalations. You will act as an escalation point for anything ticket related. You will be part of a team responsible for assisting other teams and Client engagement managers when they need support on an escalation. Overseeing major incidents, problem investigations and root cause analysis. Objective of the Technical Delivery Team To deliver outstanding service to our clients. This is achieved by caring, by owning the issues and taking responsibility for resolution. We are engaged, we care, and we go above and beyond to serve our clients. Objective of this role To support customer environments ensuring they remain stable. Ownership of tickets. Supporting other teams with resolutions of tickets. Ensuring all major...
17 Mar, 2023
Full time
2nd Line Support Engineer
£25,000 - £35,000 yearly
Bluecube Technology Solutions Milton Keynes, UK
Working from our head office in Milton Keynes, you will support users across the UK. You will be supporting 1st line Service Desk engineers and working with 3rd Line Engineers and Technical Specialists. For this role, you must be a strong communicator who gets on well with others and understands the importance of good customer service. You must also have an excellent attention to detail, be reliable and highly organised.   Key Responsibilities Acting as an escalation point Prioritising and managing workload effectively Managing several open incidents simultaneously   Qualities Experience/understanding of the following is required: Windows Server 2022/2019/2016 Azure & Intune Windows 10 Hyper-V Active Directory Networking (Switching/VLANs/Routing/Firewalls) Powershell   Qualifications/Accreditations Minimum 2+ years experience as a 2nd Line Engineer   Personal Qualities Ability to multi-task Strong customer service...
17 Mar, 2023
Full time
Senior 2nd Line Support Engineer
£30,000 - £37,000 yearly
Bluecube Technology Solutions Milton Keynes, UK
Working from our head office in Milton Keynes, you will be supporting users all across the UK. You will be supporting 1st line Service Desk engineers and working with 3rd Line Engineer and Technical Specialists. For this role, you will need to be a strong communicator who gets on well with others and someone who understands the importance of good customer service. You must also have a good attention to detail, be reliable and highly organised. Key Responsibilities Acting as an escalation point Prioritising and managing workload effectively Managing several open incidents simultaneously   Qualities Experience/understanding of the following is required: Windows Server 2022/2019/2016 Azure & Intune Windows 10 Hyper-V Active Directory Networking (Switching/VLANs/Routing/Firewalls) Powershell Proven experience working in a MSP Environment    Qualifications/Accreditations Minimum 2+ years experience as a 2nd Line Engineer Personal...
17 Mar, 2023
Full time
1st Line Support Engineer
£18,000 - £25,000 yearly
Bluecube Technology Solutions Milton Keynes, UK
We are one of the fastest growing technology providers in the UK. We are looking for capable individuals to join the team to develop their careers. We are looking for 1st Line support engineers. You will be given the opportunity to challenge yourself, push boundaries, grow your skills and deliver technical solutions to our customer. We are a Microsoft Gold Accredited MSP, evolving our team to meet some healthy growth ambitions. You will join our support team, being an integral connection to our clients, doing everything in your power to solve their problems, exceed their expectations and enhance Bluecube’s reputation as the best at what we do. You will have a strong and collaborative team around you providing guidance and being the escalation point for the more challenging issues. You will be encouraged to follow those issues as you look to grow your skills and learn more about the varied environments and technologies you will be supporting. You will receive training to...