Service Manager - Northampton

£24,500 - £26,000 yearly
  • Lifeways Group
  • Northampton, UK
  • 25 Sep, 2020
Full time Management

Job Description

The Lifeway’s Group is one of the UK’s leading providers of support services for people with diverse and often complex needs in community settings. Our vision is to help people live ordinary, independent and happy lives through extraordinary support.

Established in 1995, the Lifeways Group has over 10,000 employees providing specialist support services for people with learning disabilities, mental health needs, autism, profound and multiple learning disabilities, sensory and communication impairments, and acquired brain injuries. We do this through our portfolio of nine dedicated and specialist support services, which includes Autism Care, Brighton & Sussex Care, Care Solutions, Future Home Care, Integra, Keys Hill Park, Lifeways Community Care, Living Ambitions and SIL and currently support more than 6,000 people across the UK.

Job Description

Care Solutions (Part of the Lifeways Group) is looking for an experienced Service Manager to join us based across Northampton.

We are looking for an enthusiastic and self-motivated individual who wants to make a difference to the lives of the people we support so caring and supporting attitude is necessity.


· To monitor and support the delivery of person centred services to all people using the service.

· To monitor and support the health and safety of people using the service and support staff

· To ensure that the actions of all staff directly supporting people using the service support their care, protection and well-being, and in compliance with external regulations and standards

· To provide supervision and support to Team Leaders and Support Workers through effective recruitment and selection, coaching and Performance Management as well as Support to manage their team of Support Workers.

· To ensure effective financial administration of the services delivered, through the effective deployment of staff and budgets

· To use and update IT processes to include the completion of accurate rota and timesheet information using Lifeways Cold Harbour system as per Lifeways procedures

· To work effectively with external agencies to promote the work of Lifeways and to increase referrals and placements within the Area in line with defined business targets.

· To develop the knowledge and skill of staff teams through delivering service specific training as and when required

· To develop own knowledge and practice relative to continuous service improvement

· Ensure that all services delivered are compliant to contract

· Audit services regularly and report accordingly

· Continuously improve service performance across services for which you are responsible

· Recognise and encourage innovation across services for which you are responsible

· Ensure that purchaser contracts and agreements are in place for all people using the service


· Supervise, mentor and act as a positive role model to Team Leaders to ensure effective and efficient person centred service delivery to all people who use the service

· Conduct annual performance appraisals for all team members

· Take a lead role in developing and delivering an appropriate induction programme for new staff

· Motivate the staff team to drive and improve service delivery

· Participate in rotational on-call system as assigned


Professional Qualification/NVQ Level 5 or NVQ 4 (or working towards)

Experience within the learning disability or mental health sector

This is not an exhaustive list of responsibilities. Service Managers may be asked to carry out other activities as specified by the Area Manager