Client Accounts Coordinator

  • Connells Group
  • Leighton Buzzard
  • 25 Sep, 2020
Full time Administration and Secretarial Customer Service Finance

Job Description

Client Accounts Coordinator

Reporting to: Team Leader

Location: Leighton Buzzard

Job Purpose 

To provide Accounts Management & Administrative Support services to all Lettings Branches, Landlords and Tenants.

To provide a service which surpasses all customer expectations


  • Handle queries coming into the department via phone and email from landlords/tenants/branches in a timely and professional manner
  • Maximise the collection of rental payment through communicating with the debtor via telephone, e-mail and SMS, negotiate payment arrangements, monitor aged debt and ensuring accurate records are maintained
  • Load/check property, landlord & tenant details onto client accounts computer system and ensure all charges for fees are correctly raised
  • Process renewals, terminations of tenancies and return of deposits
  • Ensure all funds received are identified and allocated correctly
  • Process rents received and remit to landlord daily by Faster Payments & Cheque
  • Produce statements to landlords detailing transactions on account
  • Process the daily bank statement and perform bank reconciliations
  • Pay third party contractors authorised by Property Co-ordinator / Branch
  • Process requests from landlord/ tenant/branch/LSC
  • Prepare and submit quarterly tax to HMRC
  • Provide cover for colleagues in their absence in order that deadlines are met and service levels adhered to
  • Ad hoc duties as required by line manager
  • Adhere to company policy and procedure and keep up to date with government legislation

Skills Required 

  • Excellent communication and customer service skills with the confidence to deal with challenging queries via telephone calls and e-mail
  • Excellent PC and related technology skills.
  • Excellent writing skills
  • Good analytical ability
  • Ability to stay calm under pressure and work to tight deadlines
  • Flexible approach to working

 Preferred Experience

  • Basic accounts/bookkeeping background an advantage but not necessary
  • Lettings experience

About us

Connells Group is one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network of nearly 600 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers and auctions.

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. Equality Act 2010