Position: Customer Care Advisor
Location: Houghton Regis, Bedfordshire
Job type: Full Time, Permanent
Shift Pattern: 35 hours per week, working on a rota basis which will include evenings and weekends.
A global medical devices company have an exciting opportunity for a Customer Service Advisor to join the business and work within our UK Headquarters Contact Centre.
You will be responsible for delivering world-class customer care. This will include dealing with inbound calls, acting as the voice of Arjo. You will engage with our internal and external customers meeting their needs whilst achieving personal and team targets.
ESSENTIAL SKILLS / EXPERIENCE:
Please note: The contact centre is open 24/7 and you will therefore be required to work evenings and weekends as part of the rota that you will be required to adhere to. The rota is issued a week before the end of the month giving the rota for the following month. Shift patterns are 08:00-16:00, 09:00-17:00, 09:30-17:30, 12:00-20:00, 15:00-23:00, 16:00-00:00 and 00:00-08:00.
We are a global medical devices company with operations in over 100 countries. Our product portfolio encompasses specialist medical beds, mattresses, hoists, and DVT prevention equipment. We believe in ensuring the comfort and dignity of patients and residents and providing a safe working environment for caregivers and nurses.
In everything we do – we do it with people in mind.
A career with us gives you plenty of professional challenges. You will become part of an international company with a strong corporate culture and with ambitious plans for continued growth.
Please be aware that by applying for this role you are giving Arjo permission to store your information.
Everything we do, we do with people in mind. We organize events for employees and their families, celebrate World Health Day, take part in charity events, participate in Arjo Volunteer Program and we play together in sports competitions. We are Arjo.