Contact and Referral Officer

£27,024 - £28,410 yearly
  • Buckinghamshire Council
  • Aylesbury, UK
  • 07 Oct, 2020
Full time Nonprofit-Social Services Public Sector and Government Social Work

Job Description


The First Response team are seeking to appoint two full time, permanent Contact and Referral Officers (CARO) to be based within the MASH team at Aylesbury Police Station.

The CARO is the first point of contact for enquiries or concerns about our children and young people, providing essential advice where a child's safety may be at risk. 

Interviews for the vacancies will take place on Thursday, 12th November 2020. The interviews will take place remotely via Microsoft Teams.

About us

Significant progress has been made to improve our Children’s Services in Buckinghamshire. A new, permanent Senior Management Team arrived in April 2018 and is making the right changes to ensure we improve outcomes for vulnerable children and young people across the County.

OFSTED said during their last monitoring visit that:

‘The senior leadership team has a sound understanding of the improvements that are needed in children’s services and is steadfastly determined to improve the quality of services for children’

Read the Ofsted Monitoring Visit feedback letter:

About the role

Responsibilities include:

  • Providing a single point of contact for members of the public and partner agencies who may have concerns over a child or young person.
  • Analysing information and data to determine what level of service is appropriate or needed.
  • To develop close links with statutory and voluntary sector services in order to resolve queries effectively, sign post or assist partner agencies in making referrals.
  • To ensure that contacts/information are progressed in a timely and safe manner.

For a full list of responsibilities, please see attached job description.

About you

You will have:

  • NVQ 3 or equivalent experience to role
  • Successful experience of working within a Children’s Service, voluntary sector or other settings with vulnerable children/young people and families.
  • Experience of recording sensitive information, maintaining client case files and adhering to confidentiality policies.
  • Knowledge of issues relating to child protection and vulnerable children, along with evidence of training in Awareness of Child Protection and Safety.

For a full person specification, please see attached job description.

Other information

If you have any questions regarding the roles, please email

You will be required to apply for a DBS at an enhanced level. Further information about the DSB Scheme can be found at

For this role you will also be required to complete a Thames Valley Police vetting check as the role based in the Police Station.

Buckinghamshire Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Our values

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

  • a fair and inclusive culture
  • the chance to really make a difference to those around you
  • health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
  • a unified voice through our Employee Representative Group
  • ongoing support, and the opportunity to develop and progress in your career with us
  • opportunities to take part in fun activities such as fundraising and social events

About the Business Unit

We are looking for talented and driven individuals to help us achieve the best outcomes for our children, young people and families in Buckinghamshire. Our key priorities include continuing to protect vulnerable children and young people harm, whilst sustaining an environment where social work practice can thrive. Through our vital work with our partners, including The Buckinghamshire Safeguarding Children’s Partnership, we continue to improve our collective response to children and young people who have been exposed to domestic abuse, exploitation, substance misuse and mental health issues.

No matter what role you take on in our Children’s services, you will be part of a team who is dedicated to supporting children and their families to achieve their full potential.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. We also offer a salary sacrifice personal car lease scheme and the opportunity to gain membership to Costco. We have discounted gym memberships, Travel discounts with Arriva and Chiltern Railways and much more.