Customer Service Advisor

£18,000 yearly
  • Mears Group
  • Milton Keynes, UK
  • 13 Oct, 2020
Full time Customer Service

Job Description

Milton Keynes - Woodlands Business Park

Annual salary: up to £18,000.00

Have you always wanted to work for a company that cares about their customer’s happiness as well as their employees? Mears group may just have the answer for this as a job has opened up for you. We are searching for someone who is dedicated to helping customers while reaching their own career goals – could this be you?

We are looking for a Customer Service Advisor, on a fixed term contract, to join our rapidly expanding company which is an opportunity you don’t want to miss.

Within this role, you will respond to all calls and enquiries coming into the Service Centre promptly and professionally and will adhere to targets and objectives as set out by the management around average time taken on calls.

You will take customer repair orders, obtaining full repair information and accurately diagnosing repairs and will make appropriate and relevant appointments in accordance with policy and practice.

You will also carry out any repairs processing activities required to ensure that an effective and efficient service is delivered to customers (e.g. recording outcomes from jobs via MCM audit log).

It is essential that you possess the following skills in order to be successful for this role:

  • Substantial experience within a customer service environment dealing with members of the public both face to face and through telephone.
  • Considerable amount of experience working within an office environment or similar.
  • Strong knowledge of all Windows based technology.
  • You should be able to demonstrate a high level of detail consciousness, to obtain full repairs information and provide accurate diagnosis.

In addition, you will be able to remain calm, objective and self-controlled under pressure and will be able to negotiate with customers and contractors to resolve issues / achieve service delivery.

At Mears we want to take care of our employees, that's why we have a benefits site called Mears Rewards exclusively for all our employees. This site has hundreds of savings at popular retailers as well as an important Employee Assistant Programme, to take care of your wellbeing. You could save up to £1,000 a year with the variety of offers we have at Mears Rewards, from Tesco to Booking.com there really is a saving for everyone that can make your money go further.

If this job role interests you, we would love to hear from you! Follow the application process to become part of a growing team who dedicated their time to not only pleasing clients, but their employees alike.