Customer Contact Centre Advisor

  • Hollywood Bowl
  • Hemel Hempstead, UK
  • 14 Oct, 2020
Part time Call Centre Customer Service

Job Description


Customer Contact Centre Advisors

Our busy Contact Centre located in Hemel Hempstead, Hertfordshire takes between 1200 and 3000 calls a day from our customers and 4000+ calls at peak times of the year – that’s why we need highly motivated individuals who can work as part of our team to ensure that every call is answered quickly and professionally. 

You’ll be selling and advising on our bowling experience to both current and potential customers through incoming and outgoing calls. You’ll recognise their needs to generate additional sales and ensure they receive the best offers. 

As a Contact Centre Advisor you’ll need a confident and professional telephone manner and be motivated and enthusiastic to ensure you and your team are achieving and exceeding our targets. As a committed team player you’ll be flexible and dedicated at all times and you’ll ensure the best customer service is delivered to each and every customer.  

Benefits and rewards

As well as a competitive hourly rate you’ll also receive the following non-contractual benefits:

  • Great incentives throughout peak times
  • Free Bowling
  • 30% Discount on food and drink when visiting with friends and family
  • Team Member of the Month
  • Long Service Awards 
  • Contributory Pension Scheme (after a qualifying period)

If you’re a great communicator and passionate about delivering excellent customer service, Hollywood Bowl Group is definitely the place to be. With 60 Hollywood Bowl and AMF Bowling centres across the UK we are still expanding and have big plans for our future. 

Please note this vacancy is part-time Friday, Saturday and Sunday. During school holidays more hours will be available... Apply today!