Customer Service Agent

  • BP Chargemaster
  • Witan Gate, Milton Keynes, UK
  • 30 Oct, 2020
Full time Customer Service

Job Description

As a customer service agent  you hold a really important role as the first point of contact to all our customers . This role requires individuals that are  passionate about providing outstanding customer service and understanding the impact of providing positive customer experience to our success and growth.

Our Customer service roles are varied – no reading off script here. The initiative, confidence, ability to deal with queries on multiple levels and the ability to put yourself in our customer shoes is key. Full training will be provided but a  background within customer service within a business that holds outstanding customer service at the heart of its culture is key to your success and ours.

Find out about us https://vimeo.com/468884512

Job Description

Dealing with all types of inbound and outbound contacts – calls, emails and live chats

  • To be the first point of contact for our customers and charge point hosts
  • Identify customer needs and resolve their queries
  • Understand our products and keep up to date with any changes
  • Act as an ambassador for our brand

Qualifications

Passion for providing excellent customer service

  • Excellent attention to detail and accuracy
  • Confident on the telephone
  • Strong clear verbal and written English skills
  • Ability and familiarity with use of a desktop PC
  • Proficient with Microsoft Office applications (Word, Excel, PowerPoint & Outlook)
  • Strong people skills
  • Previous experience of working in a Customer Service Environment on a call centre is required

Additional Information

Free parking, brand new offices, a great working environment, and set shifts