Revenues Advisor

£22,183 - £24,491 yearly
  • Milton Keynes Council
  • Milton Keynes, UK
  • 18 Nov, 2020
Full time Finance Public Sector and Government

Job Description

Milton Keynes is a rapidly expanding, vibrant and dynamic place to live, work and play. How better to contribute to that continued success than through a unique and rewarding career with Milton Keynes Council. So if you're looking for an excellent benefits package and the chance to make a difference, make a move to Milton Keynes Council. With modern working practices where flexibility is commonplace and performance is measured on outcomes and results, alongside a generous holiday entitlement, you can experience a fulfilling job and great work-life balance.

We are looking for candidates to join our award winning Revenues Team, who have a minimum of 12 months billing and collection experience, and who can demonstrate high standards of quality and output in their work. This role will give experienced candidates currently working within Revenues and Benefits the opportunity to diversify their current knowledge and experience across the wider service. Our service supports some of the most vulnerable people in our community and we would expect all candidates to be able to demonstrate an outstanding commitment to customer service, including through written correspondence, over the telephone and face to face. The service is due to see a considerable amount of change over the next 12-24 months and we are looking for staff who will be both flexible and adaptable to the needs of the service and our customers. This may also include cross site working with our partners in LGSS. We may be able to offer flexible working arrangements, including homeworking, which may be considered after demonstrating and maintaining consistently high standards and in consideration of the service needs. For further enquiries or an informal chat please contact sophie.hunt@milton-keynes.gov.uk

Key Duties

  • Deal with customers to conclusion [where possible] by telephone, post or face to face to answer queries relating to Council Tax/Business Rates.
  • To update the Council Tax/Business Rates system so that records are accurate and up to date.
  • Provide support to the Team Leaders when necessary so that the KPI’s are met and targets achieved.
  • Make enquiries with internal and external customers to establish liability for Council Tax and Business Rates accounts
  • Occasionally assist with customer enquiries at the Magistrates Court in order that customer queries may be resolved, where possible, prior to the court hearing.
  • Understand and meet the needs of our customers and identify and signpost customers in need of debt management or other advice.

Experience, Qualifications and any Mandatory Requirements

  • GCSE English & Maths grade A – C, or equivalent
  • Experience of Council Tax/Business Rates
  • Ability to work accurately

Skills Required

  • IT literate in Microsoft Office applications
  • Good verbal and written communication skills
  • Experience of planning and prioritising work to deadlines
  • Good interpersonal and negotiation skills
  • Proven aptitude for, and experience of, working with numbers/financial calculations