Customer Care Agents - Short Term Contractors

£22,000 - £23,000 yearly
  • BP Chargemaster
  • Wood Ln, Great Linford, Milton Keynes MK14 5AZ, UK
  • 26 Nov, 2020
Full time Call Centre / CustomerService Customer Service Energy, Utilities, Oil & Gas General Business

Job Description

BPCM will commence  recruitment of  multiple temporary care agents to  join the business on an initial 3 month basis  aiming to initiate the hiring process from mid December 2020 with onboarding new starters early January 2021.

We aim to hold a initial virtual open day 11th December (dates will be confirmed closer to the time so may change)

Due to the nature of our business and speed  - we need people that can hit the round running with outstanding customer service ability and communications skills.

Depending on the team – responsibilities may vary and will include a mix of the following:

  • To be the first point of contact for our customers and charge point hosts
  • Identify customer needs and resolve their queries
  • Understand our products and keep up to date with any changes
  • Act as an ambassador for our brand
  • Complaint Handling
     
  • Processing of Homecharge applications liaising with the customer and other third parties.
  • Managing, prioritising and distributing workloads- emails, call backs, new applications, review of existing applications
  • Be able to extract information from photographs to substantiate customer applications
  • Being able to deliver training to the advisors individually and as a group on process’s and evaluation of an application.
  • Conducting a prequalifying telephone survey of the property
  • Evaluating photos of electrical components within the property
  • Review of technical survey reports and follow up with customers
  • Arranging provisional dates for installation
  • Processing payments to finalize booking appointments
  • Delivering a high level of customer service through various contact points - email and phone
  • Responding to general enquiries via email and phone

Please only apply if you have the following:

  • 2/3 years as a customer care agent in a contact/call centre having managed high call volumes experience in either inbound or outbound. Experience in dealing with multiple chats would be beneficial?
  • Locally based within 30 minutes of our head office in Milton Keynes
  • Strong communications skills and ability to pick up things quickly.
  • Strong verbal and written English skills ( as you will be interacting with our customers via chat and telephony systems)
  • Can do attitude  and resilient ( as our current operating environment is not for the faith hearted !)

Hours are :   07.30-16.30 / 08.30--17.30 / 12.30-21.30 and every 4th weekend - rota's are released four weeks  in advance - but must some flexibility will be required to meet business needs

 

Additional Information

  • Free parking,
  • Brand new offices, 
  • Great working environment, and set shifts
  • Onsite Canteen
  • Alternative Shift Patterns