Job Description
BPCM will commence recruitment of multiple temporary care agents to join the business on an initial 3 month basis aiming to initiate the hiring process from mid December 2020 with onboarding new starters early January 2021.
We aim to hold a initial virtual open day 11th December (dates will be confirmed closer to the time so may change)
Due to the nature of our business and speed - we need people that can hit the round running with outstanding customer service ability and communications skills.
Depending on the team – responsibilities may vary and will include a mix of the following:
- To be the first point of contact for our customers and charge point hosts
- Identify customer needs and resolve their queries
- Understand our products and keep up to date with any changes
- Act as an ambassador for our brand
- Complaint Handling
- Processing of Homecharge applications liaising with the customer and other third parties.
- Managing, prioritising and distributing workloads- emails, call backs, new applications, review of existing applications
- Be able to extract information from photographs to substantiate customer applications
- Being able to deliver training to the advisors individually and as a group on process’s and evaluation of an application.
- Conducting a prequalifying telephone survey of the property
- Evaluating photos of electrical components within the property
- Review of technical survey reports and follow up with customers
- Arranging provisional dates for installation
- Processing payments to finalize booking appointments
- Delivering a high level of customer service through various contact points - email and phone
- Responding to general enquiries via email and phone
Please only apply if you have the following:
- 2/3 years as a customer care agent in a contact/call centre having managed high call volumes experience in either inbound or outbound. Experience in dealing with multiple chats would be beneficial?
- Locally based within 30 minutes of our head office in Milton Keynes
- Strong communications skills and ability to pick up things quickly.
- Strong verbal and written English skills ( as you will be interacting with our customers via chat and telephony systems)
- Can do attitude and resilient ( as our current operating environment is not for the faith hearted !)
Hours are : 07.30-16.30 / 08.30--17.30 / 12.30-21.30 and every 4th weekend - rota's are released four weeks in advance - but must some flexibility will be required to meet business needs
Additional Information
- Free parking,
- Brand new offices,
- Great working environment, and set shifts
- Onsite Canteen
- Alternative Shift Patterns
We are the UK’s biggest name in electric vehicle (EV) charging, trusted by thousands of owners, businesses and local authorities. We design, build, sell and maintain charging units
Over the course of 10 years, BP Chargemaster has established itself as the market leader in electric vehicle charging, providing solutions for EV drivers to charge at home, at work and on the road.
On our mission to make charging fast and hassle-free, our charging points have been used over 30 million times to enable around 200 million miles of zero tailpipe emission driving.
We work with the world’s leading vehicle manufacturers to support their customers, as well as some of the UK’s biggest fleets, leasing companies and local authorities. We are the UK’s only fully integrated, end-to-end manufacturer and operator of charging infrastructure, and our nationwide Polar network of public charge points is recognised for its quality and reliability.
Following acquisition by BP in 2018, the company is growing rapidly and has moved to a brand new, purpose-built head office and production facility in Milton Keynes in March 2020 to support this growth and allow it to capitalise on a booming electric vehicle market, which can be seen in the video below.
This is an opportunity to join a business with an envious and unrivalled position in a fast-growing market, and ultimately help enable more people to transition to electric vehicles. You will not just be part of the biggest change in the automotive industry for a century - you will be at the forefront of it.