111 Health Advisor Peterborough

£9 - £12 yearly
  • Herts Urgent Care NHS
  • Peterborough, UK
  • 16 Sep, 2020
Part time Call Centre / CustomerService Healthcare & Medical Public Sector and Government Telecommunications

Job Description

At HUC we're always on the lookout for motivated and driven individuals to join our rapidly growing contact centre. We all have a different part to play in the success of our organisation but what we have in common is passion for what we do and a desire to improve. We love working with energetic people who make a real difference in everything they're involved with.

  • Do you have excellent communication skills to work in a contact centre environment?
  • Are you caring, empathetic and want to help and make a real difference to people’s lives?
  • Are you confident on the phone and willing to train to be able to provide guidance to patients in a calm and logical way?

If your answer is YES to the questions above, then working for HUC as a 111 Health Advisor (Call Handler) could be the role for you!

Who are we?

HUC provides accessible and high quality Integrated Urgent Care services to nearly 3 million patients across a range of counties, including Hertfordshire, Cambridgeshire, Peterborough, Bedfordshire and West Essex. When patients are ill and need the right medical attention, HUC provides the NHS111 and Out of Hours GP service.

Job role:

As a Health Advisor (Call Handler) you will answer telephone calls directly from the public and health care professionals, directing the caller to the most suitable service to meet their needs.  You will be paid to complete a NHS 111 Pathways training course to ensure you are fully equipped to help the patients living in Cambridgeshire

Skills we are looking for:

  • Excellent communication skills
  • Competent with IT
  • A passion for providing fantastic customer service
  • The ability to follow processes and procedures
  • Excellent communication and data entry skills (listening, written and verbally)
  • Strong work ethic, reliable and punctual


We have various rotas available  for afternoons/ late shifts and weekends



You will be paid to complete a 4 week Full Time 111 Pathway training course


About Us

At HUC we pride ourselves on delivering care for the communities we serve, providing a range of healthcare and clinically led services to support patients and GPs.

We are an experienced provider, having delivered GP led services since 2008 including, NHS111, GP Out of Hours, an APMS GP practice, Extended Access, an Urgent Treatment Centre, a Minor Injuries Unit and an Acute Visiting Service.

We are a nationally recognised NHS partner, providing Integrated Urgent Care Services to over 3 million patients, via the single-entry point of NHS111, this also includes access to Out of Hours Dental Advice and GP telephone cover.

We deliver services across a number of geographical locations and systems, working closely with health, social care and community service providers. We are proactive in developing solutions to support both primary and urgent care, regularly piloting new ideas and initiatives to support patient flow, admission avoidance and better access.

We are a not for profit organisation, any surplus that we make is reinvested straight back into the services we deliver, rather than being distributed to shareholders. We are proud of our social enterprise status and our ability to provide our patients with access to health care 24 hours a day, 365 days a year.

As HUC is an organisation commissioned by the NHS, all roles are listed on the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (SI 1975/1023), which means they are eligible for a standard or enhanced check as appropriate from the Disclosure and Barring Service.

All offers are subject to pre-employment checks, which include references and social media checks.

We are fully committed to Equality of Opportunity and welcome applications from all sections of the community.

Benefits we offer:

We offer benefits that mirror those in the NHS, including membership of the NHS Pension Scheme, NHS discounts through Blue Light Card and access to the ‘Perkbox’ staff benefit scheme as well as access to Employee Assistance Programme offering 24/7 support to employees 


You will only be contacted If your application has been successful. Please note if you do not hear from us then unfortunately your application has not been successful on this occasion