111 Clinical Advisor, Peterborough

£17.00 - £23.71 hourly
  • Herts Urgent Care NHS
  • Peterborough, UK
  • 13 Jan, 2021
Full time Customer Service Healthcare & Medical Nurse Public Sector and Government

Job Description

We are hiring 111 Clinical Advisors for our Contact Centre in Welwyn Garden City

Are you a Nurse, Paramedic who is passionate about making a difference to patients? Are you looking for a role in a flexible working environment? Then look no further, we have a job for you.


The Role:

We are currently seeking Registered Nurses and Paramedics who are professional, enthusiastic and well-motivated with a passion for caring and able to build a rapport with our service users over the telephone.

As a Clinical Advisor for our NHS111 Service you will assess the health and clinical needs of people who use our services. Your critical thinking process and clinical judgement would be absolutely vital to agree a course of action using the NHS Pathways clinical triage system, to determine the next steps in their unscheduled care journey.

This is an ideal role for someone looking for a new challenge and wanting to be part of an exciting team where your role makes a difference and you will become part of a supportive and innovative team with scope for progression

Role Expectations:

You must be a registered nurse, paramedic or other suitably qualified healthcare professional. (NMC, HCPC etc) with a minimum of 1-year front line experience and be able to:

  • Carry out complex clinical triage, providing assessment, advice and information to the patient
  • Utilise your professional judgement in referring callers to other agencies as appropriate
  • Respond to and assist call handlers in the management of critical situations


As we are a 24 hour service provider all of our rotas do require you to work hours during the evening, overnight and weekends.

Benefits of joining us:

  • We will pay you for your Pathways Training / Qualification
  • Enhanced Rates for Bank Holiday working
  • Excellent holiday entitlement
  • NHS Pension Scheme
  • Perkbox staff benefit scheme

Application and On-boarding:

You will be paid to complete the NHS Pathways course & system training to prepare you for the role. This is a 6 week Full Time course.

About Us

At HUC we pride ourselves on delivering care for the communities we serve, providing a range of healthcare and clinically led services to support patients and GPs.

We are an experienced provider, having delivered GP led services since 2008 including, NHS111, GP Out of Hours, an APMS GP practice, Extended Access, an Urgent Treatment Centre, a Minor Injuries Unit and an Acute Visiting Service.

We are a nationally recognised NHS partner, providing Integrated Urgent Care Services to over 3 million patients, via the single-entry point of NHS111, this also includes access to Out of Hours Dental Advice and GP telephone cover.

We deliver services across a number of geographical locations and systems, working closely with health, social care and community service providers. We are proactive in developing solutions to support both primary and urgent care, regularly piloting new ideas and initiatives to support patient flow, admission avoidance and better access.

We are a not for profit organisation, any surplus that we make is reinvested straight back into the services we deliver, rather than being distributed to shareholders. We are proud of our social enterprise status and our ability to provide our patients with access to health care 24 hours a day, 365 days a year.

As HUC is an organisation commissioned by the NHS, all roles are listed on the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (SI 1975/1023), which means they are eligible for a standard or enhanced check as appropriate from the Disclosure and Barring Service.

All offers are subject to pre-employment checks, which include references and social media checks.

We are fully committed to Equality of Opportunity and welcome applications from all sections of the community.

Benefits we offer:

We offer benefits that mirror those in the NHS, including membership of the NHS Pension Scheme, NHS discounts through Blue Light Card and access to the ‘Perkbox’ staff benefit scheme as well as access to Employee Assistance Programme offering 24/7 support to employees 



Due to the high number of applications we receive you will only be contacted If your application has been successful. If you do not hear from us then unfortunately your application has not been successful on this occasion.