Homecharge Advisor - 6 Month FTC

  • BP Pulse
  • Milton Keynes, UK
  • 13 Jan, 2022
Contractor

Job Description

We are looking for a Homecharge Advisor who will be the first point of contact for customers and hold the responsibility for numerous aspects of the customer journey.  Additionally, you will need to demonstrate good time management, and to be willing to adapt and learn where faced with new situations.

A regular day will require you to follow certain processes, mange multiple cases or applications for installs, whilst maintaining excellent customer service levels. You will also be responsible for guiding the customer on their journey, walking them through every step from application stage to completion.

We are looking for people like you, to join a futureproof company and to provide exceptional levels of customer service to our clients, promoting a market leading service.

Qualifications

The knowledge and experience you will have accomplished for this role:

  • Liaising with customers and being first point of contact
  • Managing and prioritising own workload
  • Willingness to learn and undertake training
  • Delivering exceptional customer service
  • Contacting customers and answering general enquiries through various sources
  • Crating strategies to achieve KPIs and SLAs

Additional Information

With a competitive salary depending on experience, when you join the bp Pulse you’ll also enjoy benefits like 25 days’ holiday, two wellness days, Enhanced company parental leave and pay, Free bp pulse homecharge unit, Free onsite EV charging, Company Pension, Life Cover, Employee Assistance Programme (EAP), LinkedIn learning, EV leasing opportunities and much more!

As an equal opportunity employer, we celebrate diversity and care about people. We would hope you will be like minded with a positive personality, energetic working style and for this role exceptional communicator who can work well within a multidisciplinary team.

You are a vital part of the electric future, start charging up your new career today!