Job Description
As a PCSO, you’ll be at the heart of the community, protecting every journey, preventing trouble and making our communities safer and stronger.
As a reassuring presence at stations, you’ll assist passengers and work closely with Police Officers and railway staff. From dealing with security threats to undertaking minor crime investigations, no two days are ever the same as a PCSO. You’ll have to deal with some of the most challenging people in some of the most difficult situations. But your ability to build relationships will instantly inspire confidence.
To rise to all of these challenges takes a special kind of person. You’ll need to be resilient with a real flair for customer service. You’ll have the ability to engage with the community and forge strong links with our partner organisations.
Communicative, adaptable, and able to think on your feet, you’ll be known for your ability to resolve a diverse range of scenarios. Above all, you won’t see this as a job, but as a vocation – and you’ll be passionate about having the chance to make a difference.
Please note that PCSO roles are only available in England and Wales.
Positive action
At BTP we are proud guardians of the railway and it is crucial that we represent the diverse communities we serve and protect. As ‘One BTP’ across the UK, we know that diversity, inclusion and belonging help us improve our decision making, foster creativity and drive innovation so all our people can thrive.
Our vacancies are open to everyone and all appointments are made based on merit. So that we can become more diverse we encourage applications from candidates from Black, Asian, and minority ethnic backgrounds, women, people who have a disability, those who are neurodiverse and persons who identify as LGBTQI+. We use positive action to encourage potential candidates from underrepresented groups through targeted workshops or advice sessions. If you have the skills, experience and values that here in BTP we pride ourselves on then we would welcome you to apply.
For more information on Positive Action please click here or email the team on lPART-recruitment@btp.police.uk
We protect and police 10,000 miles of track and 3,000 railway stations and depots every day, so that millions of people can make the journeys that matter to them.
We’re proud to police the London Underground system, the Docklands Light Railway, the Midland Metro Tram System, the Croydon Tramlink, the Sunderland Metro and the Glasgow Subway.
These are unique policing environments, with unique sets of needs. That is why we use our time, skills and resources to empower our staff with excellent training to ensure we’re able to deal with rail crime across counties, countries and networks.