Head of Client Engagement

  • Bluecube Technology Solutions
  • Milton Keynes, UK
  • 19 Mar, 2024
Full time I.T. & Communications

Job Description

The purpose of this role is to help enable our engagement managers to deliver an outstanding experience to our clients, with client retention being the top priority.

Working hand-in-hand with the Chief Engagement Officer you will oversee the smooth running of the team, making sure that all members are realising their potential and bringing their best to work every day.

Revenue generation is a key responsibility of the team, however the targets set are low and are shared between all team members to foster a relationship first, teamwork culture.

A Bluecube Client Engagement Manager will be at the forefront, they will be seen by their client as an extension of their own IT team, providing advocacy, strategy and acting as the face of the Bluecube service at all times. Therefore they also need a good understanding of the technology industry and service provision.

As the manager of this team, you will take pride in your team building skills, leadership ability and the quality of the guidance given to the team.

Although primarily a Microsoft house, Bluecube deal with a variety of technology vendors, especially those focused on cloud and security services. Ideally you will have experience working in an MSP environment.

We firmly believe that strong relationships will drive strong performance. we are looking for a driven, self-motivated candidate who has previous experience within a similar role and can demonstrate this experience. We expect candidates to have excellent attention to detail, to be eloquent communicators and proven people managers who also see themselves as an active participant in the IT industry[PR1] .

You will be working to:

  • Support the Bluecube Client engagement team to deliver the best possible client service they can.
  • Manage the team effectively with regular 121 meetings and objective reviews.
  • Manage, monitor and help drive the team member's commercial pipeline (existing clients only).
  • Manage, monitor and help the team achieve the Bluecube client behaviours.
  • Maintain an accurate sales forecast and assist the team in managing accurate forecast dates and reporting.
  • Deliver metrics and analytics to support all of the above and work with the Chief Engagement Officer on strategy.
  • Ensure the team are developing their key relationships with our clients.
  • Maintain a risk register of clients and feedback any risks to the Chief Engagement Officer.

Background and Skills:

  • Proven experience in the IT services industry.
  • Solid financial rigour with experience of forecasting and pipeline management.
  • Proven experience in financial metrics, reporting and analytics.
  • Proven experience in commission planning and modelling.
  • Proven experience as a people manager.
  • MSP Experience would be a big advantage.
  • Experience in a direct client facing role would be a big advantage

Salary / package

  • Annual Leave of 25 days + UK Bank Holidays
  • 1x day Birthday leave per year
  • Vitality Health Insurance
  • Life Assurance
  • Pension scheme through People’s Pension
  • Referral Bonus scheme
  • 24x7 Confidential Support Line (health & wellbeing, counselling, family, legal, general advice, etc)
  • Access to internal Mental Health First Aid Champions
  • My Staff Shop scheme discounts
  • Cycle to Work scheme
  • Free eye tests
  • Annual flu jab

Bluecube is committed to promoting diversity and inclusion and is an equal opportunity employer. We encourage all qualified candidates to apply